FAQ

 

Shipping and waiting times?

Yes, we do! Everything the studio offers is available for purchase worldwide (except Germany).

 

Fine art prints and sketch/paper artwork are sent through Australia Post.

 

Original painting on stretched canvas are expertly packaged and delivered by couriers.

 

Shipping Times

Fine art prints and original artwork on paper orders take up to 14 business days to process with us.

Originals take 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!

We strive to ship orders as quickly as possible but please note that on occasion, there may be delays in dispatching if artwork is going viral. Keep in mind Studio team is small (me myself and I) and very hardworking and are doing everything they can to make sure you get your artwork as soon as possible.

Please expect shipping delays due to the impact of Covid-19 on postal services worldwide.

We apologies for the inconvenience. Please be mindful that shipping delays are out of the control of small businesses worldwide and we are unable to speed up the shipping process for you.

Once dispatched, an automated email is delivered to the email you provided at the checkout. You have access to tracking information that provides you updates when they occur. At this time, we are unable to promise precise arrival dates and thank you greatly for your patience! We’re doing everything in our power to get your order in your hands ASAP.

Can I get a Commission Custom Artwork done?

At this point of time, I have decided to step back from accepting commission proposals to focus on my own creative artwork. When I choose to offer them again in future, I will let you know here on the website.

Will all artworks have a certificate of authenticity?

To preserve the integrity of works that rise in value over time, originals and limited editions are the only works that arrive with a certificate of authenticity.

Will all prints be hand-signed?

Unfortunately, open edition prints do not arrive hand-signed. The original signature is printed on the fine art print along with the rest of the image but will never be available hand-signed. Only limited editions and originals are signed to preserve the integrity of works that increase in value over time and protect collectors' investments.

Best way to contact you?



If you have a query about your purchase, please be sure to submit a form through the contact page. I receive hundreds of DMs daily and if you are following up there, it is likely I may miss it!

The contact page is to keep everything nice and simple for my team, so we can get back to you as soon as possible.

​ Or email me on support@natashalaxton.com